Import and Export
End-to-End Supply Chain Solutions.
Make foreign trade easier.
End-to-end import and export services focus on addressing the circulation pain points of Chinese products entering the Moroccan and French markets, establishing an integrated support system. Leveraging in-depth understanding of local e-commerce rules, trade regulations, and market demands, we connect online and offline dual channels while providing compliance guarantees and risk control services to shorten the cycle from product entry to sales.
For online channels, we deeply cultivate Moroccan and French e-commerce platforms such as Jumia, Cdiscount and Fnac, with a dedicated operation team offering full-process support from qualification review to store operation. Offline, We rely on international exhibitions in Morocco and France to build bridges between government and enterprises, helping companies secure bulk orders. In customs clearance coordination, we cooperate with local established customs clearance firms to ensure efficient customs clearance and delivery of goods. For compliance protection, we have a localized legal team to handle intellectual property, contract disputes and other issues. Customized solutions can be provided based on the characteristics of different industries.
Our Programs
We specialize in connecting with Moroccan and French e-commerce platforms such as Jumia, Cdiscount and Fnac, offering customized entry and operation solutions. For platforms including Jumia, Cdiscount, and Fnac, we assist in completing the review of business licenses, handle the entire process of account registration, document verification, and contract signing, and provide Arabic/French optimization services—including localized product descriptions and precision keyword matching to improve search rankings. In terms of logistics and payment adaptation, we connect to the Jumia Express logistics network (and localized logistics resources for French platforms) to achieve “48-hour delivery” in key cities such as Casablanca and Paris. Meanwhile, we integrate region-specific payment channels: Cash on Delivery (COD) and credit card payment for Moroccan markets, and mainstream payment methods for French consumers, solving the problem of differences in local payment habits.
Focusing on core industry exhibitions in Morocco and france, we create “full-cycle concierge services for exhibition participation,” covering the entire chain from pre-exhibition booth selection to post-exhibition conversion. We reserve prime booths 3 months in advance and customize logistics plans according to product types. We assist in processing visas for exhibition participants, booking accommodation near the exhibition hall, and provide a bilingual translation team (Arabic/French) with industry backgrounds. During the exhibition, we implement a “1+1” customer development strategy: 1 targeted invitation negotiation and 1 product demonstration every day. After the exhibition, we offer review services, organize information on potential customers for follow-up communication, and assist in signing cooperation agreements. We have established a “72-hour post-exhibition follow-up mechanism,” providing supporting services such as sample delivery and inspection report agency.
Customs clearance services build a “policy adaptation + process optimization” system. In response to the strict document review requirements of Moroccan and French customs, we have a professional customs clearance team to pre-review core documents such as commercial invoices, certificates of origin, and quality inspection reports, ensuring the accuracy of HS code classification. In the pickup link, we collaborate with port agents and have a professional pickup team familiar with port operation processes, capable of quickly handling issues such as cargo damage and shortage. For terminal delivery, we build an “all-region coverage + time efficiency guarantee” network. We integrate 20 local delivery service providers to establish a two-level delivery system of “trunk line transportation + last mile.”
We formulate maintenance strategies for different customer types. For B2B corporate clients, we conduct regular on-site visits and provide industry solutions; we regularly organize “China-Morocco-France Business Salons,” inviting local purchasers, industry association representatives, and Chinese suppliers to communicate face-to-face. For B2C individual customers, we establish a membership system with standardized maintenance processes. We conduct regular customer satisfaction surveys, design questionnaires in local languages, collect feedback, and optimize services.
In collaboration with Moroccan and French commercial arbitration institutions and consumer associations, we establish a fast rights protection channel, focusing on resolving contract disputes, product quality disputes, platform penalty appeals and other issues. We can provide end-to-end “prevention – disposal – recovery” services. Equipped with a localized legal team, our service process covers the entire link of case evaluation, evidence collection, issuance of lawyer’s letters, and arbitration court appearances: we offer pre-case evaluation to clarify the success rate of rights protection and expected results; we assist enterprises in collecting evidence materials that meet local legal requirements to ensure legal effect; we cooperate with local law firms to issue lawyer’s letters in French/Arabic to enhance the deterrence of rights protection; when necessary, we represent enterprises in arbitration or litigation, synchronizing progress bilingually throughout the process.
We integrate diversified local clearance channels to build a fast clearance network of “supermarkets + platforms + wholesale markets.” Cooperation channels include Moroccan and French discount stores, local second-hand trading platforms, Wholesale Market, etc., covering different consumer levels to ensure rapid inventory digestion. We formulate differentiated plans for different types of inventory: design pricing strategies, create localized promotional materials (Arabic posters, French posters,short videos), and connect with channels to complete sales execution and payment settlement.
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